Frequently Asked questions
Clarify everything quickly and easily.
We created this section for clarification on the most frequent questions we receive through our service channels.If the answer to your question is not in this section, please feel free to contact us.See service channels available in the Rates and Packages page.It will be a pleasure to answer your questions.
What the hotel daily rate for a given period?
The daily values, hosting availability, promotions and packages may be consulted at any time by accessing the Check Prices in the right column of this website.
What time is check-in (in the hotel)?
What time is check-out (check-out)?
What are the rules for lodging of children and adolescents?
For determination of the Federal Law No. 8.069/90 (Statute of Children and Adolescents) do not allow hosting under eighteen (18) years unless accompanied by their parent or guardian.
If the child or adolescent is not accompanied by their parents, but rather by a resposável, is required at the time of check-in, a hosting of the authorization document signed by the father or mother, with firms notarized, stating date hotel entrance and exit, emails and phones to contact parents or legal guardians.